ABSTRACT
This paper reviewed the literature on the topics of organizational redesign, digital transformation, strategic planning, process management, administrative simplification, continuous improvement, redesign and automation, and also considered the activities developed to implement organizational redesign in the quarantine declared by the Peruvian state as a result of COVID 19, with the purpose of proposing a method for organizational redesign towards digital transformation in public entities, with a strategic and operational approach. For the implementation of the strategic approach, the institutions that functionally depend on the Ministry of Education were involved, considering the current situation in relation to the operational and territorial capacities of each region, to develop the strategic and process design. Likewise, for the implementation of the operational approach, the results of the virtual course on process management for administrative simplification 2 were used, involving several institutions that proposed and implemented improvements towards the digitization of processes, promoting digital transformation. The results of the present work consider the effective time of the administrative procedures and the cost of implementation. The effective time of the procedures was reflected in a reduction of 11% and 52% in the reduction of the cost of the procedures. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.